Frequently Asked Questions

What is Little&Luxe?

Little&Luxe is a curated lifestyle subscription box delivered to your door once a month containing 4-6 products based around a different theme each month.

How does Little&Luxe work?

When you register with Little&Luxe you’ll be asked some questions around your likes and dislikes. These are optional, but the more information you give us the better we will be able to match our current partners’ products to you. On the 5th of each month, we bill your account, and boxes ship around the 12th of the month.

What’s Inside Little&Luxe?

Little&Luxe aims to bring you products you’ll love. Each month, you’ll receive a variety of items from categories of home, health & beauty, personal, edible and practical.

How much does it cost?

You can select how you want your subscription set up. A monthly recurring subscription is $65. We also offer a three ($187.50), six ($360) and 12 ($715) month upfront subscriptions.

Shipping is free, unless you are rural, then there is an extra $6 added on per month. For monthly recurring subscriptions, you can cancel up until the 4th of the month prior.

How does billing work?

Little&Luxe subscribers are billed on the 5th of the month, and boxes are sent on their way on or around the 12th of the month. i.e To receive our December box, you will be billed on the 5th of December and the box will ship on the 12th of December.

Where and how do you ship?

Little&Luxe ships around the 12th of the month. You will receive an email confirming your shipment and be able to track it. Please note we cannot send to PO Boxes, so please ensure you are sending your Little&Luxe box somewhere safe. In New Zealand, shipping is free, but for rural deliveries, there is an additional $6 fee.

Do you ship overseas?

Currently we don’t ship overseas, but hope to add this in the future. Shipping overseas cost will depend on the weight of the box and may have duties and fees apply. You may also need to check with your credit card company in advance in regards to conversion fees as all transactions are in NZ Dollars. International duties or fees are the responsibility of the purchaser. Please note due to the nature of Little&Luxe, some items may not be able to be shipped internationally due to biosecurity or other issues; we will replace these items with others of the same value.

How can I cancel my subscription? / Cancellation policy:

We hope you don’t, but to cancel your Little&Luxe subscription, please log into your account and hit the cancellation button. If you are having issues, please use the contact us form within your account and we’ll respond within 24 hours. Please note, due to the billing cycle you must cancel recurring subscriptions prior to the 4th of the month.

Example: Your monthly subscription payment was billed on the 5th of October, for the October box. You then cancel your subscription on the 6th of October, you will still receive the October box as payment will have gone through, but you will no longer be billed after that.

For 3, 6 and 12 month subscriptions, you must cancel prior to the 4th of the first billing cycle. A cancellation before the expiration will not be eligible for a refund on the remaining boxes in the subscription.

3, 6 and 12 month subscriptions will auto renew for another 3, 6 and 12 months after your existing schedule ends (ie if you buy a 6 month subscription in December; you will be recharged in July for another 6 month subscription).

How do I change my credit card on file?

Login to my account and you’ll be able to update your payment method. If you get stuck, please contact support@boxlife.co.nz

How do I change my shipping address?

To update your shipping details, please log into your account and update your details. If you are having issues or your change occurs between the 4th of the month up to the 12th of the following month please email us at support@boxlife.co.nz to ensure the change has been made.

What is your return policy?

Due to the nature of our business we do not accept returned boxes. If there is a problem with your box, please email us at support@boxlife.co.nz

What if something is broken or damaged?

Please contact us ASAP. Please note we cannot issue replacement products for boxes that have shipped past 30 days when you contact us. Email support@boxlife.co.nz with a picture showing the damage for assessment. Blemishes to packaging will not be considered as part of a damaged item. Where possible we will aim to replace the item either with the same or a similar item of the same value. All refunds/replacements are at the discretion of customer support.

My tracking says delivered but I don’t have my box. What do I do?

Email support@boxlife.co.nz and we will follow up for you.

Will I be getting any of the same products if I buy multiple months?

We guarantee you will never receive the same product twice within a 6 month period, although in some cases you may receive a different flavor/variation; or a similar product from a different brand in a future box.

Can I buy just one box?

We may have boxes left over each month which will be available for one-off purchases, but in order to not miss out it’s better to subscribe.

I have an allergy or intolerance. Can I still subscribe?

Yes. Just make sure any allergy or intolerance is included in your personal question section. There may be some months where an item may not be able to be replaced due to the nature of it, however we’d encourage you to pass this on to a friend. Please note, some items may not match your preferences however all edible products will have clear labelling and a list of ingredients. Please ensure any edible item is checked for suitability/allergy issues prior to consuming.

Can I update my preferences?

Yes, please log into your account to change any preferences. Occasionally we may add more options to choose from or additional questions to help us curate your box.

The Luxury lifestyle subscription box curated for you.

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